In my 3 part series about WFM, I was writing about how you could improve your life using some simple WFM principles and practices.
In this post I want to talk a little bit about on how WFM can affect your daily life, without you even knowing.
Let’s break down first what WFM is. WFM is the process through which we ensure that we have the right agents at the right time, and equally important at the right cost. But the cost of the agents doesn’t affect your daily life, unless you are their manager, so I won’t talk about this. Continue reading How WFM could affect your daily life
Ah, procrastination! The pompous word that is starting to replace laziness. We aren’t lazy anymore, we are procrastinating. Because lazy is an adjective, while procrastinating is a verb.
I’ll go a little bit into grammar (which, I’ll admit it, it might not be my forte). The adjective is used to describe things, while verbs are defined by action. This is why we are more comfortable about saying “I procrastinate” rather than “I’m being lazy”. Lazy will attach us a label, while procrastination is an action that we do, and we can stop it, eventually.
Continue reading How to beat procrastination
Life is full of things to do. Sometimes there are too many that gather on our list. And in our own bravery we think that we can do it all. At the same time, if possible. But is not possible. This is the truth. It’s not possible to do it at the same time. It’s not even possible to do it all. We need to choose what we want to do. To establish our priorities and take it step by step.
In the last couple of months, I have been working a lot. I’ve worked at my job a lot, I’ve worked on my own projects a lot. I’ve wanted for it all, believing that everything is possible. I have to do it now, otherwise it will be too late, I was thinking.
Continue reading Taking it step by step
I like to say about myself that I’m a writer. A writer by night, because the only time that I have time to write is at night, when the sun didn’t shine yet or it has long gone on the other side of the earth.
Having such little time to write, just a few hours a day, it’s essential to write just the good stuff, right? That would be the logical thing to do. But, what if the good stuff isn’t there? What if the words don’t come out as you imagined them in your mind? And everything you put on paper don’t look right anymore.
I have this type of feeling sometimes. I open a blank document and I look at it while the words don’t come out at all. I know what I want to write, but everything that I leave there don’t fit together as they should be.
I don’t know why this is happening.
But, even with this block, I continued and I will continue to write. Maybe I’m just tired.
My dear money, from today you are free. I won’t chase after you anymore. You are free to go from my mind.
I didn’t go crazy when I wrote those lines above. I’ve written them a few days ago in my journal as well. I’ve decided that I will remove the money from my goals from now on. Continue reading My dear money, I set you free!
And here we are at the final part. I was saying at the end of the second part, that in this piece we will talk about the Intraday management and about improvement. So let’s cut the intro and get right in the business.
How to define Intraday management? From a WFM point of view, the Intraday team is taking care that the agents are respecting their schedules, they make necessary modifications of the agent’s schedule. Continue reading WFM practices to improve your daily life (part III)
The zone. That magical place where all the productivity lies. That place where everybody wants to reach, the Promised land, the Valhalla of corporate worker, the… ok, ok Stefan, they got the point. Get back on track. Continue reading Working in the zone
In the previous post I was talking about the historical data of our life, and how we could use that to improve our life. Now that we have our historical data, it’s time to start working on the planning.
What is exactly a forecast? It’s an assumption of the future, based on historical patterns (see, this is why I was speaking about the importance of the historical data). For example, if you spent 1h to work on something in the past, probably it will take you 1h to work on it in the future as well. If you usually spend 100$/week, you could assume that next week you will do the same. Continue reading WFM practices to improve your daily life (part II)
A while back, I was writing how I became a morning person. Since then, my morning schedule has changed a lot, and now my alarm is ringing at 4:30 in the morning. When they find out, most of the people (all of them actually), always ask me “Why do you wake up at such an hour?”.
My first reaction is “Because I can”. And yes, one of the reasons that I do this, is because I can. If I couldn’t wake up at 4:30 in the morning I wouldn’t do it. Continue reading Why do I wake up at 4:30 AM?
In our day and age, we have to cope with huge amounts of stress on a daily basis. Oxford dictionary is telling us that stress is a state of mental or emotional strain or tension resulting from adverse or demanding circumstances.
The reason why we are stressed are various and differ from person to person. It might be about money, health, work, kids and so on and so forth. Everything can cause stress for us. And we need to know how to deal with it. Continue reading Handling the daily stress