Tag Archives: improvement

WFM practices to improve your daily life (part I)

I earn my living working as a Workforce Management Planner ( don’t know what workforce management is? Click here ). If I would to explain my job in a very basic way is that I do forecast for various data and agent management.

We use some best practices in our work, practices that help us to have a good process and, of course, reach our goals every week, month and year. Continue reading WFM practices to improve your daily life (part I)