We live in a world of numbers. Even though we didn’t enjoy the math class, we have to admit that there is a number behind everything we do. From our birth certificate to our bank accounts, numbers are telling the stories of our lives.
As I’ve been mentioned in the past as well, I work as a Workforce Management Planner. And I deal with numbers each day. Each number is having its own story. Either it’s the number of calls, the duration of it, even the numbers of agents that got ill can tell a story.
How can we create or read a story only from some numbers? Let’s take an example, an workforce one. Continue reading The stories behind the numbers